Safewell Solutions Privacy Notice

 Safewell Solutions respects your privacy and is committed to protecting your personal data professionally, securely and in accordance of the new General Data Protection Regulation that came into effect on Friday the 25th of May 2018.

We would like to inform you that we do collect and process your basic data as you are either a current or past client of Safewell Solutions Ltd, you are a contact of Safewell Solutions Ltd and/or you are a supplier of goods and services to Safewell Solutions.

1. Purpose of this Privacy Notice

Safewell Solutions’ Privacy Notice has been amended to provide further information on how Safewell Solutions collects your personal data. The Privacy Notice also provides contact details for you to review and change any of the information we hold about you.


Sophia Siwek (Quality Representative)

+44 (0)1330 826978

This email address is being protected from spambots. You need JavaScript enabled to view it.

Safewell Solutions Ltd

Brathens Business Park



AB31 4BW

You have a right to see what data we hold about you, to amend any incorrect data, to restrict the way that we process your data and to object to the way your data is processed. It is important that the personal data we hold about you is kept up to date. If you would like to update any of your personal data, please use the above contact. If you are unhappy about the way we process your data, you can go to the Information Commissioners Office directly at

2. Data we collect about you

By “personal information,” we mean data that is unique to an individual, such as a name, address, Social Security number, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service. In order to fulfil a contract, there is some personal data that we require to hold by law. At Safewell Solutions, we collect, use and store the following personal data about you;

-          First Name

-          Last Name

-          Title

-          Company Name

-          Job Position

-          Telephone Number

-          Email Address

-          Marketing Preferences

-          Safewell Training Courses Attended (If you have come to Safewell for Training).

We do not process any personal information about you that we do not need.

3. How is your Personal Data Collected?

At Safewell Solutions, we collect your data through direct interactions, third parties and publicly available sources. You many give us your personal data through corresponding with us in person, email, phone or post. For purposes of a goods and services contract, your data is saved in our secure CRM System (Workflow Max).

With regards to our marketing database, we collect your personal data when you specifically ask marketing material to be sent to you, when we have provided goods and services to you and when you give us your business card and contact details at events/seminars and networking events.

If you are a Supplier of Safewell Solutions, personal data is securely stored in our database when you become a supplier or where personal data has been collected as part of the goods or service you are providing.

4. How we use your personal data

We only require basic personal data to perform a contract with you. We keep your data in our secure CRM system (Workflow Max) and use this to generate leads, quotes, jobs and invoices. This information is securely stored. No third parties have access to this personal data and we will not share any of your data unless required to by law.

With regards to our marketing database, sending you marketing information will only be sent on the lawful basis of legitimate interest in development and growing our services but you will always have the option to opt out or change your marketing preferences. You will not be sent any marketing communications if you have asked us to stop contacting you or opted out of marketing emails.

5. Website

When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected. In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific pages where data is collected for more information. Safewell Solutions will not sell, license, transmit or disclose this information outside of Safewell Solutions and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable Safewell Solutions contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

Your e-mail

We welcome your comments or questions about our websites and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns. Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our sites or, in the case of our health plan members, at the Member Services toll-free number that appears on your ID card.

There are some locations on Safewell Solutions’ websites where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Other information; "cookies" and "tags"

You should also be aware that when you visit our websites, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.

Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

We may also use what is known as "client-side page tagging", which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by your web browser. This technique is also commonly used on commercial websites. "Tagging" does result in a JavaScript program running on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, or execute any additional programs. It does not extract any personal information about you, such as your name or address. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our website's functions.

Linking to other sites

From time to time, Safewell Solutions websites may provide links to other websites, not owned or controlled by Safewell Solutions, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-Safewell Solution websites do not constitute or imply endorsement by Safewell Solutions of these websites, any products or services described on these sites, or of any other material contained in them.

6. Data Retention

Safewell Solutions Ltd will only retain personal data for a period that satisfies any legal, accounting or reporting requirements. Your Personal Data that is required for Contract will be kept securely for 2 years and Financial Data will be kept for 7 years as per HRMC rules.

7. Security

Safewell Solutions has adopted and adheres to stringent security standards designed to protect non-public personal information at against accidental or unauthorized access or disclosure. Among the safeguards that Safewell Solutions has developed for this site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this site. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.

8. Changes to this statement

Safewell Solutions may change this Statement from time to time; when updates are made, the Privacy Policy version date (located at the bottom of this Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Policy to see if there have been any changes that may affect you. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Latest Revision: 25/05/2018